At Bitunix, we know users want clear answers about protection. The Bitunix Care Fund exists as a dedicated reserve to support users in unexpected situations that require an exchange-level response. This guide explains what the Care Fund is, how it works at a practical level, what we publicly state it is designed to do, and how to get help through the correct process.
What The Bitunix Care Fund Is
The Bitunix Care Fund is a protection reserve that we established to strengthen user fund protection during unexpected incidents.
Here is what we publicly state about it:
The fund launched with an initial capitalization of 30 million USDC, with plans for continued expansion.
It is designed to safeguard user assets and compensate users in unexpected incidents.
It is intended to operate independently, transparently, and with regular audits.
Those points describe the purpose and operating intent of the Care Fund without overpromising outcomes.
How The Care Fund Works In Practice
The Care Fund is not a feature you toggle on. It is part of our incident response structure.
When an unexpected incident occurs, the process focuses on three things:
Fact finding: We identify what happened, which accounts or orders were affected, and what data confirms the impact.
Verification: We validate affected activity using internal records and user-provided details where needed.
Resolution: If support is appropriate under the applicable process at that time, we take steps to resolve the user impact, which can include compensation depending on the verified situation.
We do not publish a universal public checklist of every scenario the Care Fund will cover because coverage depends on the verified facts and the applicable rules in effect at the time of the incident. This is intentional. It prevents misunderstandings and keeps decisions tied to evidence.
What "Unexpected Incident" Means Here
In this context, "unexpected incident" means an exceptional situation that requires exchange-level response and investigation. The key word is exceptional. The Care Fund is designed for abnormal events, not routine market outcomes.
If you think you were affected by an unexpected incident, the correct next step is not guessing whether it qualifies. The correct next step is submitting a support request with clear details so it can be reviewed properly.
How This Fits Into Our Broader Security Approach
A single mechanism cannot carry platform safety alone. We treat security as layers that reinforce each other.
Account Protection Features
We provide security features that help protect your account from unauthorized access. The most effective user action is enabling strong protections early and keeping them enabled.
KYC And Compliance
We apply identity verification and compliance controls to support platform integrity and reduce abuse. This is part of how we operate responsibly as an exchange.
Proof Of Reserves
We publish Proof of Reserves information and use verification methods designed to help users validate reserves data. Transparency is a core part of trust, and we treat it as an ongoing standard, not a one-time statement.
The Care Fund sits alongside these layers. It is not a replacement for them.
How To Get Help The Right Way
If you need help, use official channels. That protects you from impersonation risks and ensures your request goes through the correct verification process.
When contacting Bitunix customer support, prepare:
a clear description of what happened
the time window involved
transaction IDs or order references where relevant
screenshots only if they help explain the issue, without exposing sensitive codes
Important safety reminder: never share passwords, two-factor authentication codes, or private keys with anyone.
What You Should Do As A User
The strongest outcomes come from combining platform protections with good user habits.
A practical baseline:
enable account security protections immediately
verify you are on the correct official site or app before logging in
treat unsolicited messages and links as untrusted until verified
trade with defined risk controls, especially in futures markets
contact support quickly if something looks wrong
Conclusion
The Bitunix Care Fund is a dedicated protection reserve, initially capitalized at 30 million USDC, designed to safeguard user assets and support compensation in unexpected incidents. It is intended to operate independently and transparently with regular audits.
We built it to strengthen resilience in rare situations, alongside other layers such as account protection, compliance controls, and transparency practices. If you ever need help, the correct step is to contact support through official channels so your case can be verified and handled accurately.
