FAQ on Withdrawals

1. Wrong withdrawal address

If the address rules are met, but the address is wrong (someone else's address or a non-existent address), the withdrawal record will show "Completed". The withdrawn assets will be credited to the corresponding wallet in the withdrawal address. Due to the irreversibility of blockchain, we cannot help you to retrieve the assets after successful withdrawal, and you need to contact the address recipient to negotiate.

2. What's the withdrawal limit to my account?

For the security of your assets, Bitunix has set different withdrawal limits based on the security level and KYC verification level of your account. For accounts with only one security item (e.g., email, phone number, or Google Authenticator), the daily withdrawal limit is $10,000 USD equivalent in tokens. The withdrawal limit can be increased by setting a security item on the account to increase the security level, or completing KYC verification

3. My funds are not arriving

There are 3 steps a blockchain transaction must go through: request - validation - funds received.

① Request: If your withdrawal status says "Withdrawal completed" or "Block has been confirmed", it means the transaction has been processed by Bitunix and is now sent to blockchain network for validation.

② Validation: Copy the TxID of the transaction and use it to track the transaction on the blockchain explorer.

③ Fund Received: If a blockchain tells you the funds have not arrived, then please wait patiently for the network to validate the transaction. If it says the funds have arrived, but you still do not see any records of the funds, please contact the recipient platform for assistance.

4. How to withdraw tokens that are delisted?

Usually, Bitunix will make an announcement about delisting certain tokens. Even after delisting, Bitunix will still provide withdrawal service for a certain amount of time, usually 3 months. Please submit a request if you are trying to withdraw such tokens after the withdrawal service has ended.

5. The withdrawn tokens are not supported by the recipient's platform

Bitunix only confirms whether the address format is correct, but cannot guarantee whether the recipient's address supports the withdrawn currency. For solutions, you need to communicate with the recipient's platform. If the recipient's platform has agreed to return the funds, you can provide them with your Bitunix deposit address.

If they only agree to return the funds to the sender address, in which case the funds cannot be transferred directly to your Bitunix account, please contact the recipient to request the TxID of the transaction. Then submit a request on Bitunix with TxID, the communication record of you and the recipient's platform, your Bitunix UID and your deposit address. Bitunix will help you transfer the funds into your account. If the recipient's platform has other solutions which require our assistance, please submit a request or start a live chat with our customer service to inform us of the matter.

6. Why Is My Withdraw-able Amount Less Than My Actual Balance

There are usually 2 conditions where your withdraw-able amount will be less than your actual balance:

A. Unexecuted orders on the market: Assuming you have 10 ETH in your wallet, while you also have 1 ETH for the sell order on the market. In this case, there will be 1 ETH frozen, making it unavailable for withdrawal.

B. Insufficient confirmations for your deposit: Please check if there are any deposits, pending for more confirmations to reach the requirement on Bitunix, for these deposits need enough required confirmations so that the withdraw-able amount can match its actual balance.

7.Why do I need to fill in tags (memo/tag/comment) when I withdraw or deposit certain cryptos?

Tag (memo/tag/comment) is a unique digital string for identifying deposit addresses. It can make sure the funds can be credited to the correct address. Bitunix also distributes different tags to users’ deposit addresses of several cryptos requested by the network. Tag appears in pairs and corresponds to the deposit address. You need to fill in both the deposit address and tag/note before submitting a request. Otherwise, the funds might not be credited to the correct address.

Notes:

If you filled in an incorrect tag/note or forgot to fill it in, the funds might not be credited to the correct address. Please contact our customer support or submit feedback immediately, and include the details like crypto, amount, the correct tag and the incorrect tag you filled in, and the hash value of the transaction. We will pass the details to our specialists for handling the issue.

Disclaimer

This article is not intended to provide:

(i) investment advice or investment recommendations;

(ii) an offer, invitation, or solicitation to buy, sell, or hold digital assets;

(iii) financial, accounting, legal, or tax advice.

Digital assets, including stablecoins and NFTs, carry significant risk and price volatility. Evaluate whether trading or holding digital assets is appropriate for your financial situation. Seek guidance from your legal, tax, or investment adviser regarding your specific circumstances.