What to Do If Your Bitunix Deposit Is Not Credited

1. Quick Overview

2. Basic Definition｜What is a Deposit?

A deposit means transferring digital assets from an external wallet or another exchange to your Bitunix account via blockchain.

Bitunix only supports on-chain deposit:

• On-chain Deposit: Complete the transfer on blockchain to move assets from an external address to your Bitunix platform wallet.

3.What to Do If Your Bitunix Deposit Is Not Credited

When you deposit digital assets from your wallet or other exchanges to your Bitunix account, if the deposit coins do not arrive in the account, it is usually caused by the following situations:

• Normal deposit, block confirmation delay, resulting in the deposit failed to arrive in time.

If your deposit information is confirmed correctly, but the assets are still not credited to your account, the record of the deposit can be found on the blockchain network, but because the block is waiting for confirmation. When the block is fully confirmed, the block synchronization to the platform wallet will also have a certain delay, please wait patiently. Or contact the wallet used to withdraw cash or platform customer service personnel for assistance.

• Deposit currencies other than the designated currency will not arrive at the account.

Before deposit, please make sure that the asset you are going to deposit is the same as platform's, such as the full name and the contract address. Or it will lead to failure to arrive at the account. Please submit a request and our staff will assist you in the return process. However, please note that a certain handling fee may be charged for manual processing to recover the fund from the network or wallet.

• Deposit using the wrong address and network, resulting in failure to arrive at the account.

For example, please check the address and network carefully before your deposit. Do not deposit your ETH to the address of BTC, and do not deposit assets from ERC20 network to a BSC20 or other networks, which will result in the assets not being able to arrive at the account. When you encounter this kind of situation, please submit a request in time, and the staff will help you deal with it. However, please note that a certain handling fee may be charged for manual processing.

• Fill in the Memo/Tag, resulting in failure to arrive at the account.

Some currencies need to fill in the Memo/Tag for deposit. You need to enter the Memo/Tag correctly. If you enter the wrong Memo/Tag, assets can not arrive at the account properly. In such a situation, you can please submit a request explaining your details, including the token you deposit, amount, correct Memo/Tag and wrongly written Memo/Tag, txid. However, please note that a certain handling fee may be charged for manual processing.

• Deposit to a smart contract.

When you deposit, each asset has a corresponding deposit address, and it's different from the contract address. Please use the deposit address of the coin generated by the system of the deposit platform. Do not use the contract address of the coin to deposit, or it will not arrive. And it will be impossible to recover the assets deposited to the smart contract.

• The deposit amount does not meet the minimum deposit requirement.

The minimum deposit amount for each cryptocurrency depends on the specific cryptocurrency and blockchain network you are using. Generally, deposits below the specified minimum amount will not be credited and cannot be refunded. We recommend that you select the specific cryptocurrency and network on the deposit page and confirm the minimum amount displayed by the system before proceeding to avoid losing your assets.

4. Risk Control & Important Notices

1. Blockchain transactions cannot be reversed. Incorrect network, token or Memo information may lead to permanent loss of assets.
2. Please confirm your deposit meets the minimum deposit limit for selected token & network. Amounts below the limit cannot be automatically credited and may not be recoverable.
3. Only use the official deposit address generated on Bitunix deposit page. Do NOT transfer assets directly to the token smart contract address.
4. Confirmation time may be extended during network peak hours. You may track transaction progress via TXID on blockchain explorer.
5. Do not trust third parties who claim to recover your assets via private messages. All support requests must be submitted via official Bitunix support tickets.

Disclaimer

This article is not intended to provide:

(i) investment advice or investment recommendations;

(ii) an offer, invitation, or solicitation to buy, sell, or hold digital assets;

(iii) financial, accounting, legal, or tax advice.

Digital assets, including stablecoins and NFTs, carry significant risk and price volatility. Evaluate whether trading or holding digital assets is appropriate for your financial situation. Seek guidance from your legal, tax, or investment adviser regarding your specific circumstances.

Bitunix assumes no responsibility for any investment outcomes. You are solely responsible for understanding and complying with all applicable local laws and regulations.