How to Record an Identification Verification Video

Identification Verification Video Guide

To ensure the highest level of account security, Bitunix requires users to complete a Video KYC (Know Your Customer) verification. This helps us protect your account from identity theft, unauthorized access, and fraud.

Please carefully follow the steps below to record and submit your verification video.

Note: The entire video must be completed in one single, continuous, unedited clip. Edited or paused videos will not be accepted.

Step 1: Prepare for the Recording

Use your phone camera with a clear camera and good lighting.
Remove any items that may obstruct your face (no hats, masks, or sunglasses).
Prepare the following items before recording:

Your valid government-issued ID (ID card, passport, or driver’s license).

A blank sheet of paper with the following handwritten details:

1、Your Bitunix UID

2、The request you are making (e.g. “Account recovery”)

3、Today’s date

“My name is [Full Name]. Today is [Date]. I am asking Bitunix to help me recover my account.”

Step 2: Start the Video Recording

Begin recording and ensure your face is clearly visible throughout the video.
Hold your ID and handwritten note ready before proceeding to the next steps.

Step 3: Facial Close-up

Hold the camera steadily and take a clear close-up of your face for about 3 seconds.
Make sure the lighting is sufficient and your face is fully visible.

Step 4: Show Your Identity Document

a. Hold your original ID in front of your chest.
b. Clearly show the front side of your document for at least 1 second.
c. Flip it over and show the back side for at least 1 second.

Note: Ensure all information on your ID is visible and not covered by fingers or glare.

Step 5: Show Your Handwritten Note

Hold the handwritten note clearly to the camera and read aloud in English:

“My name is [Full Name]. Today is [Date]. I am asking Bitunix to help me recover my account.”

Step 6: Change of Scenery (Anti-Spoofing Check)

Move to two different backgrounds (e.g. living room → kitchen → balcony) during the same video to confirm it is a live recording.

Important notes:

Please save the video file as an MP4 or MOV
Video length: At least 10 seconds
The video must be continuous, with no edits or filters.

Please send all required materials to our official email: [email protected].
Once all required materials are received, our compliance team will proceed with the review and assist you in completing the verification process as soon as possible.

We sincerely appreciate your cooperation and understanding in helping us maintain a secure and trustworthy trading environment.

Identification Verification Video Guide

Please carefully follow the steps below to record and submit your verification video.

Note: The entire video must be completed in one single, continuous, unedited clip. Edited or paused videos will not be accepted.

Step 1: Prepare for the Recording

Use your phone camera with a clear camera and good lighting.
Remove any items that may obstruct your face (no hats, masks, or sunglasses).
Prepare the following items before recording:

Your valid government-issued ID (ID card, passport, or driver’s license).

A blank sheet of paper with the following handwritten details:

1、Your Bitunix UID

2、The request you are making (e.g. “Account recovery”)

3、Today’s date

“My name is [Full Name]. Today is [Date]. I am asking Bitunix to help me recover my account.”

Step 2: Start the Video Recording

Begin recording and ensure your face is clearly visible throughout the video.
Hold your ID and handwritten note ready before proceeding to the next steps.

Step 3: Facial Close-up

Hold the camera steadily and take a clear close-up of your face for about 3 seconds.
Make sure the lighting is sufficient and your face is fully visible.

Step 4: Show Your Identity Document

Note: Ensure all information on your ID is visible and not covered by fingers or glare.

Step 5: Show Your Handwritten Note

Hold the handwritten note clearly to the camera and read aloud in English:

“My name is [Full Name]. Today is [Date]. I am asking Bitunix to help me recover my account.”

Step 6: Change of Scenery (Anti-Spoofing Check)

Move to two different backgrounds (e.g. living room → kitchen → balcony) during the same video to confirm it is a live recording.

Important notes:

Please save the video file as an MP4 or MOV
Video length: At least 10 seconds
The video must be continuous, with no edits or filters.

We sincerely appreciate your cooperation and understanding in helping us maintain a secure and trustworthy trading environment.