If you believe a card transaction is incorrect or unauthorized, you may submit a transaction dispute for review.
When should I submit a dispute?
You should first contact the merchant directly if the issue is related to:
- Refunds
- Cancelled orders
- Goods or services not received
- Incorrect charges
Many issues can be resolved more quickly by the merchant without starting a formal dispute.
If the merchant is unable to resolve the issue, you may submit a dispute to Bitunix.
How do I submit a dispute?
Please contact Bitunix Customer Support and provide the following information:
- Transaction ID
- Transaction date
- Merchant name
- Disputed amount
- A description of the issue
- Any supporting documents (such as receipts, invoices, screenshots, emails, or refund confirmations)
Providing complete information helps us process your case more efficiently.
What happens after I submit a dispute?
Once we receive your request:
- We will review the information provided.
- If additional information is required, our support team will contact you.
- If the case is eligible, we will submit the dispute through the Visa dispute process.
- The card network and merchant's bank will review the case before making a final decision.
Please note that submitting a dispute does not guarantee that the disputed amount will be recovered.
How long does the process take?
Dispute investigations are handled according to Visa's dispute procedures.
Depending on the complexity of the case, the review process may take several weeks and, in some cases, up to 90 days.
Tips for a successful dispute
To help us process your dispute as quickly as possible:
- Contact the merchant before submitting a dispute whenever possible.
- Submit your dispute as soon as you notice the issue.
- Provide clear and complete supporting documents.
- Respond promptly if our support team requests additional information.
Providing accurate information increases the likelihood of a timely review.
Disclaimer
This article is not intended to provide:
(i) investment advice or investment recommendations;
(ii) an offer, invitation, or solicitation to buy, sell, or hold digital assets;
(iii) financial, accounting, legal, or tax advice.
Digital assets (including stablecoins and NFTs) involve high risk and may be highly volatile. You should carefully consider whether trading or holding digital assets is suitable for you based on your financial situation. For your specific circumstances, consult your legal, tax, or investment professionals. You are responsible for understanding and complying with all applicable local laws and regulations.