Feature Descriptions
This feature provides a guided self-service process for users whose security verification methods have become unavailable due to force majeure or other unforeseen circumstances. Users can initiate the reset directly from the login verification page and update multiple security items simultaneously (e.g., resetting both email and Google Authenticator). By submitting identity verification documents and proof of funds, users can complete the required risk-control review online, significantly reducing the review time.
Feature Highlights
- Full Self-Service, No Waiting RequiredA completely self-service process that eliminates the need to queue for manual support.
- Multi-Item Reset SupportSupports combined resets for email, phone number, and Google Authenticator, providing a one-stop solution for scenarios where multiple security items are lost and users would otherwise be stuck in a verification “deadlock”.
- Enhanced Interaction DesignIntroduces dynamic reminders for verification code delivery and clear step-by-step progress navigation, allowing users to easily track the process and understand the expected review timeline.
Step by Step Guide Teach You How to Reset Google Authencitor, Phone Number and Email.
- On the security verification page, click “Reset Security item?” to enter the reset guidance process.
2. Select the security items that are currently unavailable (multiple selections supported). The system will also require pre-verification of any security items that are still accessible.
3. Enter a new email address or phone number and complete the verification process, or bind a new Google Authenticator.
4. Primary Verification: Upload KYC identity documents and proof of funds, such as trading screenshots or wallet transfer records. Supplementary Verification: Provide historical email screenshots, such as deposit, withdrawal, or login notification emails.
5. The request will be reviewed by both the system and the support team, and the review will be completed within 3–5 business days. The result will be sent to the user in real time via email or SMS.
6. If the user attempts to reset security items again while the request is under review, the system will display a notification indicating that the request is currently being processed.
Disclaimer
This article is not intended to provide:
(i) investment advice or investment recommendations;
(ii) an offer, invitation, or solicitation to buy, sell, or hold digital assets;
(iii) financial, accounting, legal, or tax advice.
Digital assets, including stablecoins and NFTs, carry significant risk and price volatility. Evaluate whether trading or holding digital assets is appropriate for your financial situation. Seek guidance from your legal, tax, or investment adviser regarding your specific circumstances.
Bitunix assumes no responsibility for any investment outcomes. You are solely responsible for understanding and complying with all applicable local laws and regulations.