Privacy Policy

Bitunix, a digital asset trading platform, operates the website https://www.bitunix.com and related mobile applications (collectively, the "Platforms"), which are dedicated to digital asset transactions and the provision of related services.

This Privacy Policy forms an integral part of the Bitunix User Agreement and applies to your access to and use of the Bitunix Services. Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use, disclose, store and otherwise process your personal information, and to assist you in exercising the privacy rights available to you.

Bitunix will protect all personal information you submit to us when using our products and services. We may use or disclose your personal information in accordance with this Privacy Policy in order to provide better services to you.

By accessing or using our products and services, you consent to the collection, use, disclosure and processing of your personal information as described in this Privacy Policy.

We may amend this Privacy Policy from time to time and strongly encourage you to review it whenever you access or use Bitunix Services so that you remain informed about our information practices, your privacy rights and the choices available to you.

If you have any questions regarding this Privacy Policy or any amendments made to it, please contact us at [email protected].

1. Information We Collect

To provide you with our products and services, we may collect the following categories of personal information:

A. Account Registration Information

Such as your name, email address, telephone number, government-issued identification documents, and biometric template selfie images (for example, for Know Your Customer ("KYC") identity verification purposes).

B. Device and Connection Information

Including device type, operating system, device identifiers, IP address, location information, browser information, network connection status and other technical identifiers relating to your access to the Platforms.

C. Usage Behaviour Data

Such as visit records, activity logs, clickstream data, browsing history within the Platforms and usage patterns, which are used to improve our products and services, enhance user experience and detect or prevent fraud and other prohibited activities.

D. Transaction and Financial Information

Including transaction history, order history, deposits, withdrawals, payment card information (where applicable), cryptocurrency wallet information and other transaction-related information.

To the extent permitted by applicable laws and regulations, Bitunix may, for regulatory compliance, anti-money laundering obligations, sanctions screening, fraud prevention and suitability assessments, collect additional information from users applying for Advanced Verification, institutional accounts or other enhanced services.

Such information may include, without limitation, financial standing, source of funds, source of wealth, net asset value, investment experience and investment proficiency.

E. CSP Error Report Collection

To enhance the security of our Platforms, we collect reports relating to the Content Security Policy ("CSP").

These reports assist us in identifying and resolving potential security vulnerabilities.

The information collected may include:

· Page Address (document-uri): the URL of the webpage where the CSP error occurred;

· Blocked Resource (blocked-uri): the external resource (such as a script or image) that was blocked by CSP rules;

· Violated Directive (violated-directive): the specific CSP rule that caused the resource to be blocked.

This data is used solely for security analysis, fraud prevention and website optimisation.

All reports are encrypted during transmission and transmitted to our internally hosted CSP collection service, which is accessible only by authorised security personnel.

Except as otherwise provided in this Privacy Policy or where required by applicable law, such information will not be shared with third parties.

You understand and agree that this Privacy Policy does not apply to:

A. Your search keywords when using the Platforms.

B. Public content that you voluntarily create or publish on the Platforms, including but not limited to forum posts, blogs, social media pages or other publicly available content.

C. Information relating to your violation of applicable laws, regulations, the Bitunix User Agreement, Platform Rules or other applicable policies, including any enforcement actions, restrictions or measures imposed as a result of such violations.

2. How We Use Your Information

We use your personal information for various business purposes, including but not limited to:

A. To provide you with information about products, services and promotions that may be of interest to you, whether offered by Bitunix or selected third parties, provided that you have expressly consented to receiving such communications where required by applicable law.

B. To process your applications, transactions and financial information relating to products or services you have purchased or used through the Platforms.

C. To enhance the security of our Platforms and your Account by detecting, preventing and investigating malicious, deceptive, fraudulent, unlawful or other prohibited activities..

D. To improve our products and services through research, testing, analytics, product development and service optimisation.

E. To send you administrative communications or Account-related notifications concerning the Bitunix Services, including security alerts, authentication messages, service announcements, legal notices and transaction-related communications, through email, telephone, SMS or in-product/push notifications.

F. To present you with tailored service offerings, including but not limited to trading, wealth management, staking, custodial services and other Digital Asset-related products based on your asset profile and transactional patterns.

G. It is expressly understood that such presentations are intended solely to enhance your user experience and shall under no circumstances constitute investment advice, financial advice or any other form of professional advice provided by Bitunix.

H. To comply with applicable domestic and international laws, regulations, regulatory requirements, judicial requests and lawful governmental orders.

I. We will collect, use and retain your personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy.

J. Where it is necessary to share your personal information with third-party business partners in order to provide you with products or services, we will require such partners to implement appropriate measures to protect your personal information in accordance with this Privacy Policy and applicable laws.

3. Personal Information Sharing and Disclosure

Bitunix respects and protects your personal information.

Except as otherwise provided in this Privacy Policy, with your consent, or as required or permitted by applicable law, Bitunix will not sell your personal information to any third party, nor permit any third party to use your personal information for its own independent marketing purposes.

To provide our products and services, comply with legal and regulatory obligations, or protect the legitimate rights and interests of Bitunix, our users and other third parties, we may share or disclose your personal information with the following categories of recipients where necessary:

A. Bitunix Group Companies and Affiliates

We may share your personal information with our parent companies, subsidiaries, affiliated companies and other members of the Bitunix group for purposes including:

· providing and administering the Bitunix Services;

· unified customer account management;

· risk management;

· anti-money laundering (AML);

· counter-terrorist financing (CTF);

· sanctions screening;

· fraud prevention;

· customer support;

· information security;

· regulatory compliance; and

· ensuring the continuous operation of the Platforms.

B. Third-Party Service Providers

We may disclose your personal information to third-party service providers acting on behalf of Bitunix, including but not limited to:

· identity verification (KYC) service providers;

· payment institutions;

· banking partners;

· cloud computing and hosting providers;

· data storage providers;

· cybersecurity providers;

· fraud prevention service providers;

· customer support platform providers;

· technical support providers;

· analytics providers; and

· other professional service providers that assist us in operating the Platforms or providing the Bitunix Services.

Such service providers are authorised to process your personal information only on our instructions and are required to implement appropriate technical and organisational measures to protect your personal information.

C. Business Partners

Where Bitunix jointly launches products, services, campaigns or other commercial cooperation projects with third parties, we may share necessary personal information with our business partners to the extent reasonably required to achieve the relevant business purpose.

Any such sharing shall comply with applicable laws and regulations and be subject to appropriate safeguards.

D. Regulatory Authorities, Law Enforcement Agencies and Government Authorities

Where required by applicable law, regulation, judicial proceedings, court orders, regulatory investigations, governmental requests or other legally binding processes, we may disclose your personal information to competent regulatory authorities, law enforcement agencies, courts, governmental authorities or other authorised public bodies.

E. Protection of Legitimate Rights and Interests

We may disclose personal information where we reasonably believe such disclosure is necessary to:

· prevent, investigate or respond to suspected illegal activities, fraud, money laundering, terrorist financing or other criminal conduct;

· investigate violations of the Bitunix User Agreement, Platform Rules or other applicable policies;

· protect the rights, property, safety or legitimate interests of Bitunix, our users or other third parties; or

· prevent significant harm or maintain the security and integrity of the Platforms.

F. Professional Advisers

Where reasonably necessary, we may disclose your personal information to our lawyers, auditors, accountants, insurers or other professional advisers for the purpose of obtaining legal, financial, insurance, audit or other professional services.

G. Corporate Transactions

Where Bitunix undergoes a merger, acquisition, financing, restructuring, asset sale, bankruptcy, liquidation or other similar corporate transaction, your personal information may be transferred or disclosed as part of such transaction, to the extent permitted by applicable law.

Where practicable, we will require the relevant recipient to continue protecting your personal information in accordance with this Privacy Policy and applicable legal requirements.

4. Third-Party Services

To ensure the security, stability and compliance of the Platforms, Bitunix may utilise third-party service providers.

These service providers may collect and process certain device identifiers, location information and user behaviour data in accordance with their respective privacy policies and applicable laws.

We only engage service providers that we reasonably believe comply with applicable laws, regulations and relevant industry standards, and we require such service providers to implement appropriate technical and organisational measures to protect your personal information.

The third-party service providers currently used by Bitunix include, but are not limited to, the following:

Bitunix may update the above list of third-party service providers from time to time as our products, services or compliance requirements evolve.

5. Storage and Transfer of Information

You acknowledge that your personal information and transaction information may be stored and processed in multiple jurisdictions where Bitunix, its affiliates or its service providers operate.

We implement reasonable physical, technical and organisational safeguards to protect your personal information in accordance with applicable laws and regulations.

Your personal information will generally be retained for as long as necessary to:

· provide the Bitunix Services;

· fulfil the purposes described in this Privacy Policy;

· comply with applicable legal and regulatory obligations;

· resolve disputes;

· establish, exercise or defend legal claims;

· conduct audits;

· protect the security and integrity of the Platforms; or

· pursue other legitimate business purposes.

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You further acknowledge that, where permitted by applicable law, your personal information may be transferred as part of a merger, acquisition, financing, corporate restructuring, bankruptcy, liquidation, asset sale or transfer of services to another provider.

Bitunix will take reasonable measures to ensure that any such transfer is conducted in accordance with applicable legal requirements and that your personal information continues to receive an appropriate level of protection.

6. Use of Cookies

A. We use browser technologies known as "Cookies", which assign a unique identifier (a small data file) to your computer, tablet, mobile phone or other devices.

B. Information collected through Cookies enables us to remember your preferences, improve your experience on the Platforms, recognise your device, deliver relevant functionality and content, analyse Platform performance and assist in resolving access or technical issues.

C. You may block, reject or remove Cookies through your browser settings or browser plug-ins. However, doing so may affect the availability or functionality of certain Bitunix Services.

D. Information collected through Cookies will be processed in accordance with this Privacy Policy.

7. Protection of Information

A. We implement reasonable physical, technical and organisational security measures designed to protect the confidentiality, integrity and security of your personal information, including non-public personal information.

B. We maintain appropriate access controls and administrative safeguards designed to ensure that only authorised personnel who require access for legitimate business purposes may access your personal information.

C. Where you choose to access third-party websites or services through links provided on the Platforms, you are responsible for reviewing the applicable privacy policies, terms and conditions of those third parties.

D. While Bitunix adopts reasonable security measures, no method of electronic transmission, storage or processing is completely secure. Accordingly, we cannot guarantee the absolute security of any personal information that you provide to us.

E. If you become aware of any unauthorised access to your Account or believe that your personal information, username, password or other authentication credentials have been compromised, you should immediately notify Bitunix through [email protected] so that appropriate protective measures may be taken.

8. Disclaimer of Liability

To the fullest extent permitted by applicable law, Bitunix shall not be liable or responsible for:

A. Any unintentional or inadvertent disclosure of your personal information that occurs despite Bitunix having implemented reasonable security measures.

B. Any disclosure of your personal information resulting from your sharing of your Bitunix Account credentials, passwords, authentication information or other security information with any third party.

C. Any theft, loss, unauthorised use of your Account information, any security breach affecting your Account, or any criminal act, malicious act or other conduct of any third party affecting the Platforms, except to the extent such liability cannot be excluded under applicable law.

D. Any claims, proceedings, liabilities or damages arising from the disclosure, collection, processing or use of your personal information by External Websites or other third-party websites that are not owned, operated or controlled by Bitunix.

9. External Websites

From time to time, the Bitunix Platforms may contain references or links to third-party websites, applications or services ("External Websites").

Bitunix does not own, control or operate any External Websites, nor does Bitunix assume any responsibility for their content, products, services or privacy practices.

External Websites maintain their own independent User Agreement, privacy policies and other applicable policies.

We encourage you to review the applicable privacy policies, terms and conditions of each External Website that you visit before providing any personal information.

If you choose to use any External Website, you acknowledge that any collection, processing or use of your personal information by such External Website shall be governed solely by its own privacy policy and applicable terms.

10. Your Statutory Rights

Depending on the laws applicable to your jurisdiction, you may have certain privacy rights in relation to your personal information.

You may exercise any applicable rights by contacting us at [email protected].

A. Right of Access

You may request confirmation as to whether Bitunix processes your personal information and, where applicable, request access to the personal information that we hold about you.

Because Bitunix processes a substantial volume of information, we may request that you specify the information or processing activities to which your request relates before responding.

B. Right to Rectification

You may request that inaccurate, incomplete or outdated personal information held by Bitunix be corrected or updated.

C. Right to Erasure

Subject to applicable law, you may request that Bitunix delete or erase your personal information under certain circumstances.

However, Bitunix may refuse such requests where retention of the relevant information is required to comply with legal obligations, regulatory requirements, dispute resolution, law enforcement requests, legal claims or other legitimate business purposes.

D. Right to Restrict Processing

Where permitted under applicable law, you may request that Bitunix temporarily restrict the processing of certain categories of your personal information while we verify its accuracy, assess an objection or determine whether continued processing is appropriate.

E. Right to Data Portability

Where applicable law provides such right, you may request that certain personal information be transferred to you or another organisation in a structured, commonly used and machine-readable format.

F. Right to Object

Where Bitunix processes your personal information based upon legitimate interests (or those of a third party), you may object to such processing where permitted under applicable law.

Bitunix may nevertheless continue such processing where there are compelling legitimate grounds to do so or where such processing is necessary for the establishment, exercise or defence of legal claims.

You also have the right, where applicable, to object to the processing of your personal information for direct marketing purposes.

Where any of the above rights applies, such rights may nevertheless be subject to limitations, exemptions or exceptions under applicable law.

For example, we may decline a request where complying with it would:

· disclose another individual's personal information;

· infringe the rights of another individual or legal entity (including Bitunix);

· prevent Bitunix from complying with applicable legal or regulatory obligations; or

· adversely affect the prevention, detection or investigation of fraud, money laundering or other unlawful activities.

Where permitted by applicable law, Bitunix will explain the legal basis for any refusal or limitation when responding to your request.

11. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, your privacy rights, or if you wish to exercise any rights available to you under applicable law, please contact our Customer Support Team:

Email: [email protected]

Disclaimer

This article is not intended to provide:

(i) investment advice or investment recommendations;

(ii) an offer, invitation, or solicitation to buy, sell, or hold digital assets;

(iii) financial, accounting, legal, or tax advice.

Digital assets, including stablecoins and NFTs, carry significant risk and price volatility. Evaluate whether trading or holding digital assets is appropriate for your financial situation. Seek guidance from your legal, tax, or investment adviser regarding your specific circumstances.

Bitunix assumes no responsibility for any investment outcomes. You are solely responsible for understanding and complying with all applicable local laws and regulations.