Bitunix strictly complies with applicable laws and regulations in all relevant jurisdictions, as well as international standards for Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT). In developing our compliance policies, we follow the guidance of the Financial Action Task Force (FATF) and adhere to the regulatory frameworks and sanctions requirements established by international organizations, including the United Nations (UN) and the European Union (EU).
To meet applicable sanctions and financial crime prevention requirements, Bitunix may impose restrictions on transactions involving sanctioned or prohibited individuals, entities, services, platforms, and wallet addresses. To help protect your assets and minimize potential risks, we recommend confirming the eligibility of a transfer with our platform before initiating it.
If your deposit is temporarily blocked due to potential sanctions exposure, restrictions related to certain jurisdictions, or other compliance concerns, the funds cannot be credited to your account directly. Please follow the instructions below to submit a self-service refund appeal.
1. What Triggers a Risk Control Review?
- On-Chain Risk and Compliance Restrictions: The system has detected potential compliance risks or restrictions associated with the source of your deposit funds or related wallet addresses.
- Restricted Regions and Network Environment (e.g., VPN Usage): If your network access environment is identified as being in a country or region subject to compliance restrictions, the system will prompt you to complete identity verification and additional compliance checks.
2. Self-Service Refund Appeal Process (Client-Side Instructions)
If your deposit is blocked, please follow the steps below to submit a refund appeal through the platform interface.
1.Confirm the Refund Amount and Original Source Address
- Once you access the refund page, the system will automatically display the original sending address recorded on the blockchain (Original Source Address).
- What Does "Refund to the Original Source Address" Mean?
When a deposit is flagged as high-risk and blocked from being credited to your account, the platform may return the funds to the original on-chain address from which the transaction was sent. This mechanism helps maintain compliance and protect user assets.
- How Does the Original Source Address Refund Mechanism Work?
1.Trigger Conditions and Risk Assessment: If a deposit triggers the platform's transaction screening, international sanctions screening, or compliance risk control procedures before being credited, and the source of funds is identified as high-risk (for example, due to an association with a blocked wallet address, suspected money laundering activity, or a restricted jurisdiction), the system will apply safeguards to prevent the funds from being credited to your account.
2.How the Refund Is Processed: To comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) requirements while protecting user assets, the platform does not directly transfer flagged funds to an internal platform account. Instead, following the required review, the funds are returned strictly along the original transaction route to the original on-chain sending address recorded on the blockchain (Original Source Address).
- Maintaining Compliance and Protecting User Assets
By using the original source address refund mechanism, the platform can isolate potentially illicit funds and associated compliance risks while ensuring that eligible users can receive their funds back at the original wallet address from which the transaction originated. This establishes a transparent safeguard aligned with international compliance standards.
2.Exception Handling:
- If the Original Source Address Is Unavailable (Enable "Refund to a Different Address"): Refunds to a different address are subject to strict review and are only permitted as an exception. The "Refund to a Different Address" option may only be enabled when the original sending address is genuinely unable to receive the refund (for example, if it is a deposit address belonging to a third-party centralized exchange, a smart contract address, or a decommissioned platform address). You must also submit the relevant supporting documents:
- Proof of Ownership of the New Address: For example, a screenshot showing your ownership of the external self-custody wallet.
- Additional Explanation: Provide a description of the specific reason for requesting a refund to a different address.
- Review Timeline and Rejection Policy: The review will be completed within 7 days. If the appeal is rejected twice, the system will automatically select the Original Source Address as the refund destination.
⚠️ Important Security Notice
- Risks and Restrictions of the Exception Process: Refunds to a different address are handled through a special exception process and are subject to strict review. Please carefully verify the accuracy and compatibility of the new address before submitting your request. Blockchain transactions are irreversible once broadcast and cannot be recalled or modified. If your assets are lost due to an incorrect address, network mismatch, or an address that cannot receive the funds, Bitunix shall not be held responsible, and you will bear all associated risks and losses.
- Address Ownership Requirements: Refunds can only be sent to addresses that you own or have actual control over (such as your personal self-custody wallet). You must not provide addresses belonging to other individuals, addresses you do not control, smart contract addresses, or addresses for which ownership has not been successfully verified. These restrictions are in place to prevent money laundering risks and the permanent loss of assets.
3. Important Reminders
- Verify Compliance Requirements Before Transferring Funds:To protect your assets and minimize potential risks, we recommend confirming the applicable compliance requirements with Bitunix before initiating a transfer to the platform.
- Use Official Channels Only: All refund appeals and related processing must be handled exclusively through official Bitunix channels. Do not trust any third party claiming to represent Bitunix who privately asks you to disclose your password or transfer funds.
Disclaimer
This article is not intended to provide:
(i) investment advice or investment recommendations;
(ii) an offer or solicitation to buy, sell, or hold digital assets; or
(iii) financial, accounting, legal, or tax advice.
Digital assets you hold, including stablecoins and NFTs, involve significant risks and may experience substantial price volatility. You should carefully consider whether trading or holding digital assets is suitable for you based on your financial circumstances.
For advice specific to your situation, please consult your legal, tax, or investment professionals. You are solely responsible for understanding and complying with all applicable local laws and regulations.